I received a Rhino 40DS "New in Box" with a broken trigger. I called Chiappa's Customer Service Dept. to ask if they would replace it with a new one but could never get anyone to answer the phone. I didn't have much better luck getting them to respond to my e-mails. Eventually I did speak to someone and not only did they refused a replacement but I would have to pay the shipping and was told it would take up to 10 weeks to receive my firearm back. I've never bought a brand new firearm that was defective before and was anticipating a courtious and apologetic replacement policy, but I was wrong. I had no option but to ship it to them and wait for my "Newly Refurbished in Box" Chiappa Rhino to return. Has anyone else had similar experience with Chiappa's poor customer service?