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I Gotta Vent. Alaska Airlines is Blowing It.
Not much I can add to the message I just sent to the Alaska Airlines CS people.
What a cluster clutch.
My brother and family are trying to fly to SEA to vistit me.
They boarded and took off and returned twice yesterday.
Went home, came back today and same stuff.
A couple of days of "vacation" down the toilet.
Thanks Alaska!
So I sent them this:
I'm not even a passenger and I'm angry.
Alaska Airlines has been trying to get my brother and his family from Phx to Sea for TWO DAYS!!!! Still can't do it!!!
This is like a bad Ron White skit.
If you researched the flight numbers than you can see what a goat rodeo this has turned into.
I completely understand that flights have mechanical malfunctions and delays. Perfectly understandable. But this was handled horribly wrong.
They actually TOOK OFF TWICE from Phx and had to come back.
Finally were told to go home and "we'll try again tomorrow".
They came back today.
Different plane? Nope.
Fixed & tested the same plane? Nope.
Got another plane when this one is STILL BROKE? Nope.
I'm angry because they are spending their vacation at the gate watching your mechanics not fixing a plane.
I'm angry because I'm spending my vacation canceling reservations for outings that I planned.
I don't know how much vacation that you get each year but would you like to spend TWO DAYS being told that someone is trying to fix an airplane?
Whoever isn't working on getting another plane to Phx right now should be ashamed of themselves.
What a cluster clutch.
My brother and family are trying to fly to SEA to vistit me.
They boarded and took off and returned twice yesterday.
Went home, came back today and same stuff.
A couple of days of "vacation" down the toilet.
Thanks Alaska!
So I sent them this:
I'm not even a passenger and I'm angry.
Alaska Airlines has been trying to get my brother and his family from Phx to Sea for TWO DAYS!!!! Still can't do it!!!
This is like a bad Ron White skit.
If you researched the flight numbers than you can see what a goat rodeo this has turned into.
I completely understand that flights have mechanical malfunctions and delays. Perfectly understandable. But this was handled horribly wrong.
They actually TOOK OFF TWICE from Phx and had to come back.
Finally were told to go home and "we'll try again tomorrow".
They came back today.
Different plane? Nope.
Fixed & tested the same plane? Nope.
Got another plane when this one is STILL BROKE? Nope.
I'm angry because they are spending their vacation at the gate watching your mechanics not fixing a plane.
I'm angry because I'm spending my vacation canceling reservations for outings that I planned.
I don't know how much vacation that you get each year but would you like to spend TWO DAYS being told that someone is trying to fix an airplane?
Whoever isn't working on getting another plane to Phx right now should be ashamed of themselves.
That's all I got.
Paul
Paul
Replies
I have never had a problem of that magnitude with Alaska. I fly Alaska 2-3 per month.
My only real complaint, is I hafta fly to Seattle from Spokane, and then next destination. Nothing from Alaska goes east from Spokane.
Adam J. McCleod
I found a really inexpensive flight to London several months ago. It had 1 connection in Salt Lake. When i originally booked, there was a different connection elsewhere, but they had rebooked me. 30 minute layover at SLC. Of course if anything happens, its not going to happen. Well it did. Some major storm came through with some serious wind sheer. We didnt have enough fuel to orbit and wait it out so we were diverted to BOI. There goes my connection. Without leaving the west i lost another full day since you loose a day traveling to Europe. I had train tickets purchased for the day after i was to arrive, those are gone.
Its unfortunate they had 2 delays. Usually 1 is enough. But i remember one of my international flights i had the same issue. After 6+ hours they had fixed it. They were going to cancel and rebook, but we made it 6+ hours later.
one other thing is that with the summer months here and all of the travel that happens, you are lucky to get out. They were also reporting that due to the high temperatures some airports were closing... Higher temperature = less lift. Less lift, wings dont work. when wings dont work, planes work like plows. People dont like plows especially when they want to fly.
- Don Burt
True enough.
What bugs me is that they didn't fix and TEST the plane for the following day.
Paul
The were obviously depending on the Gremlins to fix it overnight....
You are definitely NOT in my situation. Or you would fly.
Son that's somebody with nothing to do with his time but keep me in trouble with mom.
I hear it's a long, long drive from Texas to the Philippines.
Gun control laws make about as much sense as taking ex-lax to cure a cough.
I despise flying as well, at least on the job as they always put us back in "steerage." I just try to take it in stride and bring a good book along to read. For short commutes, Greyhound, believe it or not, has cleaned up their act quite a bit and the legroom is much nicer than flying 'cattle class.' Taking Amtrak isn't too bad either.
In commercial jets we had to leave CA, refuel in Hawaii, refuel on Wake Island, then land in PI.
In tactical jets we left CA, refueled and RONed in Hawaii, refueled on Midway Isl. refueled and RONed on Wake ISL then went to Guam but could have made PI.
Sometimes they open up in flight and it is no fun when stuff hits Ya in the lap.
Or some IDIOT decides s/he's just GOTTA have something out of the bin mid-flight, and manages to hit you in the head...
The best they could do was to fly my brothers family tomorrow via Las Vegas and get them to SEA by 1:00 am on Sunday. They were originally supposed to arrive at 4:30 pm on Thursday.
Something about whacking 3.5 days off of a 5 day vacation kinda' spoils it.
Oh well.
They're a bunch of Vodka drinkers and we stocked up. That stuff's not going to drink itself!
:cuss: :beer: :roll2:
Paul
go away missy and let me be.
If I miss a flight I immediately request an alternative route, and I am surprised they had to wait three days. Alaska Air has a pretty good reputation.
When I am at my most frustrated with the ailines, I always remember this, " You only have to fall out of the sky once to appreciate a properly working airplane."
D
Alcohol, Tobacco, Firearms and Explosives.... now who's bringing the hot wings? :jester:
In the 70s when i worked for Pan Am, we would fly non stop from Houston Tx. to Auckland N.Z. and that was on the old Boeing 747 - 100 & 200, they were no where as fuel efficient as today's jets.
JAY
I guess continental did not have those anyway someone was using wake 'cause the terminal was fixed up pretty nice before the big typhoon hit it.
Sorry to hear about that, FWIW, in the 90s most of the airlines underwent major changes, they went from having airline people run the airline to bean counters that didn't know one aircraft from another, what happened was we used to have crews of qualified mechanics at all the major airports, An some at minor hubs, now there are very few except the really big hubs and a lot of the maintenance is farmed out to 3ed parties.
JAY
it's a pretty complicated process.
Buddy of mine was crew chief and tailgunner on a BUFF..
He's now a maintenance tech for AA, working out of Kinch, in Da Yoopee.
He said when they get a case like this, they have to round up guys that are certified to work on that particular make/model equipment,
THEN, they have round up all the parts they think they MIGHT need,
THEN they have to round up all the tools they think they MIGHT need, and
THEN, wait for empty seats on a flight going to that destination.
THEN they have to get all the clearances, badges & stuff to be in the Operations area of that airport..
THEN they have to find some place to fix the plane that isn't in everyone's way..
THEN they can make the repair
THEN someone from the FAA has to certify it..
THEN they have to find a flight crew with enough hours left in the "day" in it to check it out..
THEN..
You are one of them.
FIFY.