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I Gotta Vent. Alaska Airlines is Blowing It.

PFDPFD Senior MemberPosts: 1,365 Senior Member
Not much I can add to the message I just sent to the Alaska Airlines CS people.

What a cluster clutch.

My brother and family are trying to fly to SEA to vistit me.

They boarded and took off and returned twice yesterday.

Went home, came back today and same stuff.

A couple of days of "vacation" down the toilet.

Thanks Alaska!

So I sent them this:

:angry::angry::angry::angry::angry::angry::angry::angry::angry:
I'm not even a passenger and I'm angry.
Alaska Airlines has been trying to get my brother and his family from Phx to Sea for TWO DAYS!!!! Still can't do it!!!
This is like a bad Ron White skit.
If you researched the flight numbers than you can see what a goat rodeo this has turned into.
I completely understand that flights have mechanical malfunctions and delays. Perfectly understandable. But this was handled horribly wrong.
They actually TOOK OFF TWICE from Phx and had to come back.
Finally were told to go home and "we'll try again tomorrow".
They came back today.
Different plane? Nope.
Fixed & tested the same plane? Nope.
Got another plane when this one is STILL BROKE? Nope.
I'm angry because they are spending their vacation at the gate watching your mechanics not fixing a plane.
I'm angry because I'm spending my vacation canceling reservations for outings that I planned.
I don't know how much vacation that you get each year but would you like to spend TWO DAYS being told that someone is trying to fix an airplane?
Whoever isn't working on getting another plane to Phx right now should be ashamed of themselves.
That's all I got.

Paul

Replies

  • CaliFFLCaliFFL Senior Member Posts: 5,486 Senior Member
    Ouch.

    I have never had a problem of that magnitude with Alaska. I fly Alaska 2-3 per month.

    My only real complaint, is I hafta fly to Seattle from Spokane, and then next destination. Nothing from Alaska goes east from Spokane.
    When our governing officials dismiss due process as mere semantics, when they exercise powers they don’t have and ignore duties they actually bear, and when we let them get away with it, we have ceased to be our own rulers.

    Adam J. McCleod


  • ilove22silove22s Senior Member Posts: 1,426 Senior Member
    sorry to break it to you, but afaik, no airline has planes sitting somewhere waiting to fill in for one that takes the crapper. They would have to have one of each type at every airport they use. It would be $$$ sitting on a ground.

    I found a really inexpensive flight to London several months ago. It had 1 connection in Salt Lake. When i originally booked, there was a different connection elsewhere, but they had rebooked me. 30 minute layover at SLC. Of course if anything happens, its not going to happen. Well it did. Some major storm came through with some serious wind sheer. We didnt have enough fuel to orbit and wait it out so we were diverted to BOI. There goes my connection. Without leaving the west i lost another full day since you loose a day traveling to Europe. I had train tickets purchased for the day after i was to arrive, those are gone.

    Its unfortunate they had 2 delays. Usually 1 is enough. But i remember one of my international flights i had the same issue. After 6+ hours they had fixed it. They were going to cancel and rebook, but we made it 6+ hours later.

    one other thing is that with the summer months here and all of the travel that happens, you are lucky to get out. They were also reporting that due to the high temperatures some airports were closing... Higher temperature = less lift. Less lift, wings dont work. when wings dont work, planes work like plows. People dont like plows especially when they want to fly.
    The ears never lie.

    - Don Burt
  • PFDPFD Senior Member Posts: 1,365 Senior Member
    ilove22s wrote: »
    sorry to break it to you, but afaik, no airline has planes sitting somewhere waiting to fill in for one that takes the crapper. They would have to have one of each type at every airport they use. It would be $$$ sitting on a ground.

    True enough.

    What bugs me is that they didn't fix and TEST the plane for the following day.
    That's all I got.

    Paul
  • 6EQUJ5 - WOW!6EQUJ5 - WOW! Banned Posts: 482 Member
    Dang. Sounds like a string of very bad luck. I fly to Nome quite a bit and never had any major issue other than the TSA goons.
  • JayhawkerJayhawker Moderator Posts: 17,085 Senior Member
    PFD wrote: »
    True enough.

    What bugs me is that they didn't fix and TEST the plane for the following day.

    The were obviously depending on the Gremlins to fix it overnight....
    Sharps Model 1874 - "The rifle that made the west safe for Winchester"
  • earlyearly Senior Member Posts: 4,950 Senior Member
    As far as I'm concerned all commercial air lines are a travesty. The are top heavy cooperate scum hiding behind national insecurity to fleece the general public. I refuse to fly. Even if I have to risk missing a family funeral, I will not fly. Period.
    My thoughts are generally clear. My typing, not so much.
  • snake284snake284 Senior Member Posts: 22,394 Senior Member
    early wrote: »
    As far as I'm concerned all commercial air lines are a travesty. The are top heavy cooperate scum hiding behind national insecurity to fleece the general public. I refuse to fly. Even if I have to risk missing a family funeral, I will not fly. Period.

    You are definitely NOT in my situation. Or you would fly.
    Daddy, what's an enabler?
    Son that's somebody with nothing to do with his time but keep me in trouble with mom.
  • JerryBobCoJerryBobCo Senior Member Posts: 8,108 Senior Member
    snake284 wrote: »
    You are definitely NOT in my situation. Or you would fly.

    I hear it's a long, long drive from Texas to the Philippines.
    Jerry

    Gun control laws make about as much sense as taking ex-lax to cure a cough.
  • 6EQUJ5 - WOW!6EQUJ5 - WOW! Banned Posts: 482 Member
    early wrote: »
    As far as I'm concerned all commercial air lines are a travesty. The are top heavy cooperate scum hiding behind national insecurity to fleece the general public. I refuse to fly. Even if I have to risk missing a family funeral, I will not fly. Period.

    I despise flying as well, at least on the job as they always put us back in "steerage." I just try to take it in stride and bring a good book along to read. For short commutes, Greyhound, believe it or not, has cleaned up their act quite a bit and the legroom is much nicer than flying 'cattle class.' Taking Amtrak isn't too bad either.
  • NNNN Senior Member Posts: 24,807 Senior Member
    JerryBobCo wrote: »
    I hear it's a long, long drive from Texas to the Philippines.
    Can't even one leg it to PI.

    In commercial jets we had to leave CA, refuel in Hawaii, refuel on Wake Island, then land in PI.

    In tactical jets we left CA, refueled and RONed in Hawaii, refueled on Midway Isl. refueled and RONed on Wake ISL then went to Guam but could have made PI.
  • zorbazorba Senior Member Posts: 23,955 Senior Member
    I would be FAR happier if airlines did away with the damn overhead bins. You could load and unload in under 10 minutes. If it doesn't fit under the seat in front of you, CHECK IT!
    -Zorba, "The Veiled Male"

    "If you get it and didn't work for it, someone else worked for it and didn't get it..."
  • NNNN Senior Member Posts: 24,807 Senior Member
    zorba wrote: »
    I would be FAR happier if airlines did away with the damn overhead bins. You could load and unload in under 10 minutes. If it doesn't fit under the seat in front of you, CHECK IT!

    Sometimes they open up in flight and it is no fun when stuff hits Ya in the lap.
  • zorbazorba Senior Member Posts: 23,955 Senior Member
    NN wrote: »
    Sometimes they open up in flight and it is no fun when stuff hits Ya in the lap.

    Or some IDIOT decides s/he's just GOTTA have something out of the bin mid-flight, and manages to hit you in the head...
    -Zorba, "The Veiled Male"

    "If you get it and didn't work for it, someone else worked for it and didn't get it..."
  • JayhawkerJayhawker Moderator Posts: 17,085 Senior Member
    It sounds as if your family could have hopped in the car and made better time....
    Sharps Model 1874 - "The rifle that made the west safe for Winchester"
  • PFDPFD Senior Member Posts: 1,365 Senior Member
    Well after another day watching AA mechanics not fix the plane they bagged it.

    The best they could do was to fly my brothers family tomorrow via Las Vegas and get them to SEA by 1:00 am on Sunday. They were originally supposed to arrive at 4:30 pm on Thursday.

    Something about whacking 3.5 days off of a 5 day vacation kinda' spoils it.

    Oh well.

    They're a bunch of Vodka drinkers and we stocked up. That stuff's not going to drink itself!
    :cuss: :beer: :roll2:
    That's all I got.

    Paul
  • NNNN Senior Member Posts: 24,807 Senior Member
    zorba wrote: »
    Or some IDIOT decides s/he's just GOTTA have something out of the bin mid-flight, and manages to hit you in the head...
    I was referring to the other one and his pals and the young Stew asking if she could help
    go away missy and let me be.
  • BigDanSBigDanS Senior Member Posts: 6,973 Senior Member
    Delays really suck.

    If I miss a flight I immediately request an alternative route, and I am surprised they had to wait three days. Alaska Air has a pretty good reputation.

    When I am at my most frustrated with the ailines, I always remember this, " You only have to fall out of the sky once to appreciate a properly working airplane."

    D
    "A patriot is mocked, scorned and hated; yet when his cause succeeds, all men will join him, for then it costs nothing to be a patriot." Mark Twain
    Alcohol, Tobacco, Firearms and Explosives.... now who's bringing the hot wings? :jester:
  • jaywaptijaywapti Senior Member Posts: 4,977 Senior Member
    NN wrote: »
    Can't even one leg it to PI.

    In commercial jets we had to leave CA, refuel in Hawaii, refuel on Wake Island, then land in PI.

    In tactical jets we left CA, refueled and RONed in Hawaii, refueled on Midway Isl. refueled and RONed on Wake ISL then went to Guam but could have made PI.

    In the 70s when i worked for Pan Am, we would fly non stop from Houston Tx. to Auckland N.Z. and that was on the old Boeing 747 - 100 & 200, they were no where as fuel efficient as today's jets.

    JAY
    THE DEFINITION OF GUN CONTROL IS HITTING THE TARGET WITH YOUR FIRST SHOT
  • NNNN Senior Member Posts: 24,807 Senior Member
    jaywapti wrote: »
    In the 70s when i worked for Pan Am, we would fly non stop from Houston Tx. to Auckland N.Z. and that was on the old Boeing 747 - 100 & 200, they were no where as fuel efficient as today's jets.

    JAY

    I guess continental did not have those anyway someone was using wake 'cause the terminal was fixed up pretty nice before the big typhoon hit it.
  • jaywaptijaywapti Senior Member Posts: 4,977 Senior Member
    PFD wrote: »
    Not much I can add to the message I just sent to the Alaska Airlines CS people.

    What a cluster clutch.

    My brother and family are trying to fly to SEA to vistit me.

    They boarded and took off and returned twice yesterday.

    Went home, came back today and same stuff.

    A couple of days of "vacation" down the toilet.

    Thanks Alaska!


    Sorry to hear about that, FWIW, in the 90s most of the airlines underwent major changes, they went from having airline people run the airline to bean counters that didn't know one aircraft from another, what happened was we used to have crews of qualified mechanics at all the major airports, An some at minor hubs, now there are very few except the really big hubs and a lot of the maintenance is farmed out to 3ed parties.

    JAY
    THE DEFINITION OF GUN CONTROL IS HITTING THE TARGET WITH YOUR FIRST SHOT
  • JLDickmonJLDickmon Senior Member Posts: 1,726 Senior Member
    PFD wrote: »
    True enough.

    What bugs me is that they didn't fix and TEST the plane for the following day.

    it's a pretty complicated process.
    Buddy of mine was crew chief and tailgunner on a BUFF..
    He's now a maintenance tech for AA, working out of Kinch, in Da Yoopee.

    He said when they get a case like this, they have to round up guys that are certified to work on that particular make/model equipment,
    THEN, they have round up all the parts they think they MIGHT need,
    THEN they have to round up all the tools they think they MIGHT need, and
    THEN, wait for empty seats on a flight going to that destination.
    THEN they have to get all the clearances, badges & stuff to be in the Operations area of that airport..
    THEN they have to find some place to fix the plane that isn't in everyone's way..
    THEN they can make the repair
    THEN someone from the FAA has to certify it..
    THEN they have to find a flight crew with enough hours left in the "day" in it to check it out..
    THEN..
    Never laugh at your wife's choices.
    You are one of them.
  • zorbazorba Senior Member Posts: 23,955 Senior Member
    JLDickmon wrote: »
    it's a pretty complicated process.
    Buddy of mine was crew chief and tailgunner on a BUFF..
    He's now a maintenance tech for AA, working out of Kinch, in Da Yoopee.

    He said when they get a case like this, they have to round up guys that are certified to work on that particular make/model equipment,
    THEN, they have round up all the parts they think they MIGHT need,
    THEN they have to round up all the tools they think they MIGHT need, and
    THEN, manhandle passengers off to create empty seats on a flight going to that destination.
    THEN they have to get all the clearances, badges & stuff to be in the Operations area of that airport..
    THEN they have to find some place to fix the plane that isn't in everyone's way..
    THEN they can make the repair
    THEN someone from the FAA has to certify it..
    THEN they have to find a flight crew with enough hours left in the "day" in it to check it out..
    THEN..

    FIFY.
    -Zorba, "The Veiled Male"

    "If you get it and didn't work for it, someone else worked for it and didn't get it..."
  • 10canyon5310canyon53 Member Posts: 2,122 Senior Member
  • zorbazorba Senior Member Posts: 23,955 Senior Member
    I agree - I like SouthWest too. We used to fly Continental quite a bit, but then they got sucked into United. I'd rather walk (in heels!) than fly United.
    -Zorba, "The Veiled Male"

    "If you get it and didn't work for it, someone else worked for it and didn't get it..."
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