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Rock Island 1911



  • gunner81gunner81 Posts: 683 Senior Member
    knitepoet said:
    GunNut said:
    When something like that happens to me I go dig up the name of the President of the Company and the address to Corp HQ and write an actual letter, sometimes including pictures of the issue and naming the individuals who screwed me up. 

    This has NEVER failed to give me a massively positive response.  Good companies deserve you letting the tip management know there are some bad apples costing them business and the guilty need the spanking and lesson on CS.

    Martin Tuason is the top dog. I'm pretty sure he's out of the NV office, but you might want to call and make sure
    Rock Island Armory
    150 North Smart Way
    Pahrump, NV 89060

    The MT location appears to mainly be Armscorp Ammo

    Thank you I will try this maybe something positive will happen
  • breamfisherbreamfisher Posts: 14,103 Senior Member
    Browsing in other forums, especially ones concentrating on 1911s, the consensus is that Rock Island's Customer Service is top notch.  Seems that one of the QC guys there, Ivan, has been with the company for 14 years or more.  There's another guy named Dave who seems to be good, too.  The phone number to reach them at is:
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