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What do you think of the gun dealers you do business with?

In my experience, independent mom-and-pop gun shops tend to be much more friendly toward customers than big-box stores like Walmart and big-box sporting goods stores. I don't so much like to deal with a gun department in a big-box store as I like to deal with a small store whose core business is the gun trade. People in those smaller gun shops tend to be more knowledgeable about firearms and have closer connections with distributors and manufacturers.  A guy at one big-box store once told me they get a bunch of surprises off the truck from a distributor they deal with. It's kind of like Forest Gump's box of chocolates. Who knows what guns will come in on the next load. "New" guns on display with damaged/scratched finishes seem more prevalent in big-box stores too I've noticed. Small shops tend to have better product quality control. Guns sold in big-box stores tend to be lower priced but YGWYPF.

Mom-and-pops are more likely to have what you want or be able to special order what you want. They also have a selection of used and preowned firearms too. They often do trade-ins and sell on  consignment. The mom-and-pops are probably also more user-friendly if you have to ship a gun back for any warranty work.

You are better off buying a Smith & Wesson handgun, for example, from a mom-and-pop who is a factory authorized Smith & Wesson dealer or service center. These are the dealers that gun makers list at their corporate web sites. You tend to get nicer treatment if you use the same dealer you bought the gun from as your service center or middleman for any warranty claims.

Also, gun shops in pro-gun jurisdictions tend to be nicer to people than gun shops in jurisdictions with iron-fisted gun control. San Fransisco, CA is one of the worst jurisdictions to shop for a gun in. Mom-and-pops also do a lot of FFL transfers for guns purchased online.
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Replies

  • Elk creekElk creek Posts: 7,928 Senior Member
    I like beer 
    Aim higher, or get a bigger gun.
  • GermanShepherdGermanShepherd Posts: 160 Member
    I like Scotch but what does that have to with one's opinions of gun retailers they've dealt with?
  • breamfisherbreamfisher Posts: 14,103 Senior Member


    Also, gun shops in pro-gun jurisdictions tend to be nicer to people than gun shops in jurisdictions with iron-fisted gun control. San Fransisco, CA is one of the worst jurisdictions to shop for a gun in. Mom-and-pops also do a lot of FFL transfers for guns purchased online.
    I KNEW there would be a political aspect to this!
    Meh.
  • Elk creekElk creek Posts: 7,928 Senior Member
    edited May 2021 #5
    I like Scotch but what does that have to with one's opinions of gun retailers they've dealt with?
    I deal with those I deal with. I know walking into Wally World, sportsman’s, and the like they have a pile of new guns. I look for the red tags. sales clearance and close outs for deals..... places that have used guns look for the undervalued and snap them up..... even parts guns. I have a few shops I deal with on a regular basis and one that is MY LGS. They have treated me very well over the years. I worked for them part time during the busy times over the years. Generalities are all good and well but you find good and bad everywhere. One of the best gun stores I ever have seen was in the bluest area of Ohio I’ve ever seen, now it’s gone but it was my weekly haunt when I lived there briefly......
    Aim higher, or get a bigger gun.
  • ZeeZee Posts: 28,387 Senior Member
    Elk creek said:
    I like beer 
    Ha!  Haven’t seen THAT in awhile! 
    "To Hell with efficiency, it's performance we want!" - Elmer Keith
  • ZeeZee Posts: 28,387 Senior Member
    I like hanging out in my LGS. Good group of guys. Don’t often buy new guns from them. Every once in awhile they get a gem of a used gun in that I’ll jump on. New prices tend to be too high. 
    For new guns, I tend to deal with Bud’s Gun Shop Online. Then transfer to my LGS. Pretty painless. 
    "To Hell with efficiency, it's performance we want!" - Elmer Keith
  • ZeeZee Posts: 28,387 Senior Member
    Case in point, one of the guys at my LGS just texted me not 30 sec ago a pic of all the powder they just got in in case I needed any!  That’s pretty cool that they keep an eye out for me. 

    "To Hell with efficiency, it's performance we want!" - Elmer Keith
  • GermanShepherdGermanShepherd Posts: 160 Member
    edited May 2021 #9


    Also, gun shops in pro-gun jurisdictions tend to be nicer to people than gun shops in jurisdictions with iron-fisted gun control. San Fransisco, CA is one of the worst jurisdictions to shop for a gun in. Mom-and-pops also do a lot of FFL transfers for guns purchased online.
    I KNEW there would be a political aspect to this!

    Unfortunately, political climate seems to go hand in hand with the persona of gun retailers in certain jurisdictions. They seem to be grumpy toward customers in areas with a lot of anti-gun legislation. They are apparently paranoid, edgy, they could get raided and shut down at any moment maybe.

    I actually did business with a SF gun shop in the 1990's. I was filling out a DROS paper to buy a gun and made an honest error with my pen and the guy at the counter got mad about it. Another time I visited this same gun shop and was examining a gun at the counter. The same grouch again yelled at me because the muzzle was pointed toward the front of the store. The guy claimed that since this was lefty anti-gun San Francisco, people out on the street might freak out. It's a gun store, for goodness sake. I have examined a good number guns at several different gun shops all over America, even in smaller towns in California, and the position of the muzzle of the gun I was examining at the counter never came into play as long as it wasn't intentionally pointed at any person. The stupid guns are supposed to be religiously cleared anyway whenever customers look at them. This grumpy idiot in San Francisco should just have curtains covering his windows so people on the streets can't look inside the store if he's that [email protected] worried. After that second scolding at that SF gun shop, I took my business elsewhere for good. If I were any smarter, I would have stayed away from that gun shop the first time the guy there had a cow.

    How I am treated is even more important than the products themselves. When I pay good money for something and get krapped upon, it's very insulting.
  • ZeeZee Posts: 28,387 Senior Member


    Also, gun shops in pro-gun jurisdictions tend to be nicer to people than gun shops in jurisdictions with iron-fisted gun control. San Fransisco, CA is one of the worst jurisdictions to shop for a gun in. Mom-and-pops also do a lot of FFL transfers for guns purchased online.
    I KNEW there would be a political aspect to this!

    Unfortunately, political climate seems to go hand in hand with the persona of gun retailers in certain jurisdictions. They seem to be grumpy toward customers in areas with a lot of anti-gun legislation. They are apparently paranoid, edgy, they could get raided and shut down at any moment maybe.
    How do you know all of this generalization. Are you so well traveled that you’ve visited every state?  Just curious. 
    Please, expound on the level of your experiences so that we may take your opinion as more than assumptions. 
    "To Hell with efficiency, it's performance we want!" - Elmer Keith
  • Elk creekElk creek Posts: 7,928 Senior Member
    Zee said: it 
    Case in point, one of the guys at my LGS just texted me not 30 sec ago a pic of all the powder they just got in in case I needed any!  That’s pretty cool that they keep an eye out for me. 

    Sweet holy honey! Where? 
    Aim higher, or get a bigger gun.
  • Make_My_DayMake_My_Day Posts: 7,927 Senior Member
    You can find the cocky attitude in gun stores that are individually very large or in a small chain. I can see a bit of a difference between 2 gun stores in my area. One is large and well-known among the local gun owners in the county area I live in. The other is a small shop in the downtown area of a village near me. Guess which one treated me better.
    JOE MCCARTHY WAS RIGHT:
    THE DEMOCRATS ARE THE NEW COMMUNISTS!
  • GermanShepherdGermanShepherd Posts: 160 Member
    You can find the cocky attitude in gun stores that are individually very large or in a small chain. I can see a bit of a difference between 2 gun stores in my area. One is large and well-known among the local gun owners in the county area I live in. The other is a small shop in the downtown area of a village near me. Guess which one treated me better.

    Was the larger store a big-box store or just a bigger mom-and-pop operation? I'll venture a guess and say the larger one was nicer in your case.
  • GermanShepherdGermanShepherd Posts: 160 Member
    edited May 2021 #14
    Zee said:


    Also, gun shops in pro-gun jurisdictions tend to be nicer to people than gun shops in jurisdictions with iron-fisted gun control. San Fransisco, CA is one of the worst jurisdictions to shop for a gun in. Mom-and-pops also do a lot of FFL transfers for guns purchased online.
    I KNEW there would be a political aspect to this!

    Unfortunately, political climate seems to go hand in hand with the persona of gun retailers in certain jurisdictions. They seem to be grumpy toward customers in areas with a lot of anti-gun legislation. They are apparently paranoid, edgy, they could get raided and shut down at any moment maybe.
    How do you know all of this generalization. Are you so well traveled that you’ve visited every state?  Just curious. 
    Please, expound on the level of your experiences so that we may take your opinion as more than assumptions. 

    I've lived in CA long enough to know. I lived in several different areas there. My experiences might not be the same as your experiences. In the CA Central Valley, many of the gun shops are lot more friendly than the shops the bigger coastal cities. This is a more conservative area of a largely-anti-gun state.

    I really want to know the experiences of gun shop customers here. Does the location and size of the shop really matter to you in regard to how well you are treated? Does there seem to be a pattern in regards to how nice the shop is to people? Do smaller and/or more rural shops tend to be nicer to you?

    My guess is little guy doesn't have that arrogant corporate attitude. The little guy might view the customer as a person and not as a number, so to speak.

    It's not just the gun trade also. We no longer get that service with a smile at Walmart or other big corporate outfits as we did with independents and small local/regional chains in the olden days whether it's general retail stores or supermarkets. I'm boomer at age 57 and have lived long enough to know.
  • LinefinderLinefinder Posts: 7,856 Senior Member
    .




    "Walking away seems to be a lost art form."
    N454casull
  • TugarTugar Posts: 2,479 Senior Member
    edited May 2021 #16
    Another time I visited this same gun shop and was examining a gun at the counter. The same grouch again yelled at me because the muzzle was pointed toward the front of the store. The guy claimed that since this was lefty anti-gun San Francisco, people out on the street might freak out. It's a gun store, for goodness sake. 
    You ALWAYS point the muzzle of ANY GUN in a safe direction AT ALL TIMES. I don't care how many times a gun has been cleared. It gets treated as a loaded gun. 

    Pointing the muzzle out of the store is not a safe direction.

    At a gun show, there was a table of Lugers. One patron was picking up every Luger and pulling the trigger. Why no one stopped him is beyond me. He found one that was loaded and luckily it wasn't pointed at someone at that moment when it fired. 

    Several check points by numerous people and yet one was loaded. When I collected Enfields, I was picking one up. To me it should be second nature to clear every firearm when it's touched. Opened one at random. Loaded. I do not remember loading it. Checking every time is the only way to be a gun owner. Anything less is lazy and unsafe.
    Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery.
    Winston Churchill
  • SpkSpk Posts: 4,832 Senior Member
    Zee said:
    ...
    That’s pretty cool that they keep an eye out for me. 

    Hey look, Frontier Bear Spray is back on the self. 🐿️
    Never argue with stupid people, they will drag you down to their level and then beat you with experience -- Mark Twain
    How easy it is to make people believe a lie, and [how] hard it is to undo that work again! -- Mark Twain

  • earlyagainearlyagain Posts: 7,928 Senior Member
    edited May 2021 #18
    I've not bought a gun from a store or shop in longer than a coons age. 

    If the local big box has what I need, I grab and go and don't dally or talk. Big city. One day might be joe friendly at the counter, next day might be marylin manson, or worse. I don't correct people or ever let on I know anything or don't know anything.

    Nice thing about the store here. They keep a running list of in stock powder on the counter.

    Actually. Come to think of it. A gabby guy at the counter suggested I try Power Pistol one day when they was out of either Unique or 2400.. So I did. Good advice from big box counter guy. You just never know....
  • SpkSpk Posts: 4,832 Senior Member
    ...
    If the local big box has what I need, I grab and go and don't dally or talk. Big city. One day might be joe friendly at the counter, next day might be marylin manson, or worse. I don't correct people or ever let on I know anything or don't know anything.
    ...
    ^This^
    People behind the counter have lives to you know. You can never know what's going on with them. It's not always about you!
    Having worked many counters in the past, you don't always have good days. All manner of things can happen and sometimes it'll show in your work. If you're late to work and get a good butt-chewin' the rest of the day is gonna suck and customers might take notice. Sorry customers, it's not personal!
    Sometimes though, customers can be dillholes and not know it. Add to that an employee having a bad day and there's a chance for fireworks. ⚡
    I usually keep my trips short and to the point, minimum chatter and things typically go smooth.
    Remember this scene. It's a reminder that it works both ways.

    Never argue with stupid people, they will drag you down to their level and then beat you with experience -- Mark Twain
    How easy it is to make people believe a lie, and [how] hard it is to undo that work again! -- Mark Twain

  • JustsomedudeJustsomedude Posts: 1,465 Senior Member
    I like my ffl dealer. He's actually pretty sexy and has a majestic beard. I'd probably do him actually.
    We've been conditioned to believe that obedience is virtuous and voting is freedom- 
  • JayhawkerJayhawker Posts: 18,358 Senior Member
    Lets see...would I rather buy a firearm from a store where someone might know something about firearms or from a guy who has spent the last year working in the lawn and garden center....you tell me...

    While I have run into some less than knowledgeable folks working in gun shops, I've never had one of them tell me they couldn't sell me a scope for a shotgun because it was illegal as the gal in Dunhams did some years back...
    Sharps Model 1874 - "The rifle that made the west safe for Winchester"
  • JustsomedudeJustsomedude Posts: 1,465 Senior Member
    Jayhawker said:
    Lets see...would I rather buy a firearm from a store where someone might know something about firearms or from a guy who has spent the last year working in the lawn and garden center....you tell me...

    While I have run into some less than knowledgeable folks working in gun shops, I've never had one of them tell me they couldn't sell me a scope for a shotgun because it was illegal as the gal in Dunhams did some years back...
    Lord, id love to have heard her reasoning behind that!
    We've been conditioned to believe that obedience is virtuous and voting is freedom- 
  • JayhawkerJayhawker Posts: 18,358 Senior Member
    On a side note...do you ever weigh in on any other threads than the ones you originate? Because if you have, I've not seen it...the idea here is to participate...
    Sharps Model 1874 - "The rifle that made the west safe for Winchester"
  • rberglofrberglof Posts: 2,998 Senior Member
    Lived in California also and have run into both types in small gun shops, one of the worst was Jack First's son in law. Guy was a real tool and treated everyone like they were subservient to him.
    I frequent Scheels and find them very helpful and knowledgeable, have bought both new and used guns from them and feel their prices are fare. 
    The other shop I use is a local Napa store that also has a section for guns, they have always been pleasant.
  • ZeeZee Posts: 28,387 Senior Member
    I’ve bought rifles from Walmart. Hell, when they have a Remington 700 SPS for $324...........cheaper than a bare action!  Built several rifles off of Walmart purchases after stripping g the barrel, stock, trigger off and chunking them. 
    "To Hell with efficiency, it's performance we want!" - Elmer Keith
  • JayhawkerJayhawker Posts: 18,358 Senior Member
    Zee said:
    I’ve bought rifles from Walmart. Hell, when they have a Remington 700 SPS for $324...........cheaper than a bare action!  Built several rifles off of Walmart purchases after stripping g the barrel, stock, trigger off and chunking them. 
    ...you knew what you wanted, got it for a good price and didn't have to deal significantly with anyone from lawn and garden...
    Sharps Model 1874 - "The rifle that made the west safe for Winchester"
  • BigslugBigslug Posts: 9,859 Senior Member
    There's two sides to this story. . .Folks working in gun shops are in a line of business that often pays little above that of burger flipping, yet requires a great deal more knowledge of not only the material, but the laws pertaining to same in order for the shop to retain their FFL and stay in business.

    Thus folks in the gun business are often there due to an elevated level of passion for the trade.  They're either not getting paid what their worth, or if they are, they'd probably be better off flipping burgers.

    Since the people working behind the counter have gravitated toward the gun trade, there's a good chance that their personality leans toward solitary, outdoor pursuits that avoid human interaction.

    On a daily basis, they have to repeatedly explain the same technical aspects of guns and gun laws to an endless string of ignorant and misinformed customers who either aren't in possession of the right information, or got theirs gawd-only-knows-where, and when they arrive, they often flaunt their ignorance.

    So, either underpaid for the knowledge required or probably on the verge of getting fired, and forced by the need for a paycheck to deal with many folks they'd ordinarily choose not to.

    Did that job for 13 years.  Took my knowledge to a place where I have not had to utter the phrase "Can I help you?" for the last 15 years, and I'm MUCH happier as a result. 

    If this seems like the attitude of the guy helping you, remember, we have our reasons:




    WWJMBD?

    "Nothing is safe from stupid." - Zee
  • bobbyrlf3bobbyrlf3 Posts: 2,614 Senior Member
    When I go into a store, I usually know what I came for, and have done the research.  I don't usually need any help from the guy behind the counter.  I only browse in places where the people are knowledgeable, so if I do have a question, I can be reasonably sure that they can answer it competently.  
    Knowledge is essential to living freely and fully; understanding gives knowledge purpose and strength; wisdom is combining the two and applying them appropriately in words and actions.
  • GermanShepherdGermanShepherd Posts: 160 Member
    edited May 2021 #29
    I'm having an issue with a big-box sporting goods store right now on a Ruger product still under warranty that has to be shipped back to Ruger a second time. The guys working there were a bit grumpy about dealing with my gun because I didn't buy the gun from them but rather an online vendor, BudsGunShop.com based in KY. The person on the telephone at Ruger customer service told me to use Academy in SW Oklahoma because they were listed by Ruger as a Ruger dealer. The gun, an American Ranch bolt-action rifle went back to Ruger a month ago because the bolt was hard to open and close with ammunition in the gun but the bolt worked very easily without ammo. It came back to Academy with some parts replaced by Ruger, I can't remember what. When I inspected the rifle for pickup, I noticed there were some scratches on the barrel and the receiver that weren't there when the gun was sent to Ruger the first time. Now Ruger wants photos of the damage to my rifle before they will authorize it to be shipped back again. One of the Academy store director is working on it right now. This man also told me they don't usually deal with warranty claims for firearms they didn't sell to the customer and they don't have any contract with Ruger to act as their service center. I could have used FedEx and shipped the gun myself as Ruger gave me that option and would have sent me prepaid shipping label.

    What I've learned is that buying a new gun online has certain disadvantages. They may be cheaper in price than a local mom-and-pop but YGWYPF.
  • GermanShepherdGermanShepherd Posts: 160 Member
    edited May 2021 #30
    Tugar said:
    Another time I visited this same gun shop and was examining a gun at the counter. The same grouch again yelled at me because the muzzle was pointed toward the front of the store. The guy claimed that since this was lefty anti-gun San Francisco, people out on the street might freak out. It's a gun store, for goodness sake. 
    You ALWAYS point the muzzle of ANY GUN in a safe direction AT ALL TIMES. I don't care how many times a gun has been cleared. It gets treated as a loaded gun. 

    Pointing the muzzle out of the store is not a safe direction.

    At a gun show, there was a table of Lugers. One patron was picking up every Luger and pulling the trigger. Why no one stopped him is beyond me. He found one that was loaded and luckily it wasn't pointed at someone at that moment when it fired. 

    Several check points by numerous people and yet one was loaded. When I collected Enfields, I was picking one up. To me it should be second nature to clear every firearm when it's touched. Opened one at random. Loaded. I do not remember loading it. Checking every time is the only way to be a gun owner. Anything less is lazy and unsafe.

    The muzzle wasn't actually pointed "out of the store" but toward the front of the store while at the counter toward the back of the store but on one side of the store about 35 feet from the front windows. I was standing right at the counter holding the gun over the counter and pointing the gun long ways with the counter. To examine the gun thoroughly for fit and finish one has to view the gun on both sides. As I said, this store should have had its front windows covered up completely with shades, blinds or curtains. The guy was worried about people getting scared on the street outside of the store. Indeed, San Francisco is full of a bunch of anti-gun pansy cowards scared of their own shadow. The grumpy gun shop man was right about that part.
  • TugarTugar Posts: 2,479 Senior Member
    edited May 2021 #31
    My LGS which is a very small chain. About 3 stores. They price match if you can prove it, and will back up the purchase if you bought the gun there. That alone is a great reason to keep buying there. 


    If I happened to see something at a big box store at a great price of course I am getting it. Depending on help there is stupid as hell. Getting someone that works there to care is a near statistical impossibility. 
    Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery.
    Winston Churchill
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