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Follow up on Ruger Customer Service....

twatwa Senior MemberPosts: 2,238 Senior Member
Apparently all you have to do is send a nasty gram to get an answer...I have received 4 emails from them today regarding the finish on my Vaquero and the problems with my AR556.

Here is the "just" of the email I sent and one of the "automated" responses - I also received 2 emails from actual "persons". Basically they will issue call tags to get both guns back to the factory..


Comment / question:

I sent in a problem about the finish on my Vaquero revolver, where all the "case hardened" finish came off the gun, Feb 11th or there about and have not heard one word back....while I sent this email, I rec'd a brand new AR-15 - and again and very disappointed. I had to hack the grip down just to make the safety work properly, the bayonet lug doesn't even hold a bayonet and this is the WORST trigger I have ever had on a new AR15.
Why do you even have this contact site if you don't respond?

Response:
We would like to take a look at your firearm to address your concerns. Please contact our Product Service Department at 336-949-5200 with the serial number to have an RMA number issued for return. If you are calling from a state that has firearm restrictions (CA, CT, NY Etc.) we recommend you have your local dealer contact us for the RMA number. Thank you for your email.


Will keep you up to date after they are sent off and what I hear back....

Replies

  • zorbazorba Senior Member Posts: 24,089 Senior Member
    Cool beans. It would appear they're only "halfway" paying attention to their email stream - fone calls apparently work better?
    -Zorba, "The Veiled Male"

    "If you get it and didn't work for it, someone else worked for it and didn't get it..."
  • twatwa Senior Member Posts: 2,238 Senior Member
    zorba wrote: »
    Cool beans. It would appear they're only "halfway" paying attention to their email stream - fone calls apparently work better?

    Actually I just sent a "nasty" email and got the response...but looks like I am going to have to call in for the tags.
  • Elk creekElk creek Senior Member Posts: 6,665 Senior Member
    The will take care of you.
    Aim higher, or get a bigger gun.
  • TugarTugar Senior Member Posts: 2,287 Senior Member
    Ya know. This thread is worthless without pictures

    Sent from my C6725 using Tapatalk
    Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery.
    Winston Churchill
  • twatwa Senior Member Posts: 2,238 Senior Member
    Tugar wrote: »
    Ya know. This thread is worthless without pictures

    Sent from my C6725 using Tapatalk

    Here is a pic of the my brand new AR556 that I had to hack away on the grip for the safety to work properly..
    7320C544-55DE-4EC8-8978-1A3DE345DF57.jpg

    Finish came off the Vaquero in case in safe...
    C701837A-C9CE-4A15-B04E-BE97B5BE4FF7.jpg
  • earlyearly Senior Member Posts: 4,950 Senior Member
    That safety switch incident is just wrong.
    My thoughts are generally clear. My typing, not so much.
  • twatwa Senior Member Posts: 2,238 Senior Member
    early wrote: »
    That safety switch incident is just wrong.

    Agreed, I find it hard to believe they don't already know about that problem.
  • BAMAAKBAMAAK Senior Member Posts: 4,484 Senior Member
    Mine works fine, it's not on all of them. That grip is peculiar to the gun, perhaps one from an SR556 made it to the wrong line or a defect in the mold or something.
    "He only earns his freedom and his life Who takes them every day by storm."

    -- Johann Wolfgang von Goethe, German writer and politician
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